Key Takeaways

  • A cleaning contract outlines the scope, frequency, cost, and terms of cleaning services between a provider and a client.
  • It should include termination clauses, indemnification, responsibilities, insurance requirements, and service details.
  • Adding clear communication procedures, performance standards, and dispute resolution terms can increase professionalism and legal strength.
  • Contracts help reduce liability and miscommunication while supporting the scalability of a cleaning business.
  • Bonding, licensing, and insurance are critical protections for both parties in a cleaning agreement.

Contracts for cleaning businesses are legally binding agreements signed between the cleaning service company and the person or business who uses their service.

The Business of Cleaning

In theory, every building that has people in it has to be cleaned every single day.

The Bureau of Labor Statistics (BLS) shows “janitorial” services, what cleaning businesses fall under, as one of the growing industries in the commercial market. It’s easy to see why this is the case. Utilizing a cleaning business protects a customer’s asset. Studies show that regular cleaning of a home or business keeps its value higher than if regular cleaning is not done.

Starting a Cleaning Business

If you possess some of the following traits, you may be a good candidate to start your own cleaning business:

  • Good Judgment
  • Organization
  • Execution
  • Salesmanship
  • Fortitude

These are words that describe someone who can successfully start and run a cleaning business. There are many places to find tips and advice on starting a new business. If you are interested in starting a cleaning business, you would be wise to do some research.

What You Need to Start a Cleaning Business

The most expensive part of a start-up cleaning business is the commercial-grade vacuum. In addition, you will need:

  • Glass cleaner
  • Disinfectant
  • Toilet bowl cleaner
  • Trash bags
  • Towels or Rags
  • All-purpose cleaner
  • Spray bottles
  • Mop, bucket and mop press
  • Dust wand
  • Scraper

All of these items are available at local commercial cleaning supply retailers. After you’ve started the business, you may want to add floor care and carpet cleaning. There are additional equipment and training needed to accomplish these services.

What a Cleaning Contract Does for the Business

A cleaning business contract details the relationship between a service provider and a client.

The homeowner or business manager contracts with a cleaning service to provide professional and timely services. This legally binding agreement lays out the details of the relationship between the client and the cleaning business. It also gives the parties the way they can end their professional relationship. How much notice, the form of that notice (i.e., written), and for what reasons the notice can be given can all be addressed in the agreement.

How Cleaning Contracts Improve Client Retention and Business Growth

Cleaning contracts do more than formalize a business relationship—they are essential tools for growth and long-term client retention. With a clearly defined cleaning contract, clients know what to expect, which builds trust and minimizes the risk of misunderstandings.

Moreover, contracts give cleaning businesses leverage to negotiate better rates and expand services. For example, they can include clauses for periodic reviews of service scope or pricing, enabling businesses to scale as the client’s needs grow.

Businesses that consistently use well-drafted cleaning contracts also appear more professional and are more likely to attract commercial clients who value predictability, insurance protection, and compliance with industry standards.

Aspects of a Contract for a Cleaning Business

There are basic things that any contract for a business that provides service should have. Here is a list of a few of them:

  • Services
  • Cost
  • Payment
  • Insurance requirements
  • Responsibilities of parties

In addition, these types of contracts should include a clause that addresses “indemnity.” Indemnity is a limit to liability and the definition of liability. Agreements like these are very helpful to new housekeepers and janitorial service providers to help set up a new business.

While we are on the topic of limiting your liability, there are a couple of other things you should get in place. You should bond your business to cover the cost to repay a client if you fail to finish the project. Also, every business should have general liability insurance which pays for lawsuits when a business damages something or injures someone. Hiring people to work for you is another area where you should do some research.

Additional Clauses to Strengthen a Cleaning Contract

To ensure a cleaning contract is robust and reduces the risk of disputes, consider including these additional clauses:

  • Performance Standards: Define quality metrics, frequency of inspections, and how service success will be measured.
  • Communication Protocols: Outline how complaints or service issues should be reported and addressed, including timelines for resolution.
  • Supplies and Equipment Responsibility: Clearly state who provides and maintains cleaning supplies and equipment.
  • Force Majeure: Protects both parties from liability due to uncontrollable events like natural disasters or pandemics.
  • Dispute Resolution: Specify whether disputes will be resolved through mediation, arbitration, or litigation—and in what jurisdiction.
  • Non-Solicitation/Non-Compete: Prevents clients from hiring your employees directly or engaging competing services for a defined period.

These additions bring clarity, protect your team, and contribute to long-term legal and operational stability.

A Contract for Cleaning Services

If you would like to draft your own cleaning services agreement, there are several things you should do (even if you draft it yourself you should have a lawyer take a look at it). List your company name, address, phone number and hours on the top of the document. The contact information for the client should also appear near the top of the agreement.

The clauses of the contract should address the following issues:

  • Schedule of cleaning (weekly, bi-weekly, once)
  • Location of service
  • Date and time of service
  • Client contact information
  • Payment details, dates and deposit required
  • Whether the client or the service provider will provide equipment (i.e., vacuum) and supplies (i.e., paper towels).
  • Details of the services to be provided (specifically).
  • How the contract can terminate (i.e., with 30 days written notice) on either side.
  • Signatures of both the client and the service provider.

Remember that you should have your attorney review any legal document that you sign or ask a client to sign.

Common Mistakes to Avoid When Drafting a Cleaning Contract

Even with the right structure, many cleaning service providers make errors when drafting contracts. Here are some common mistakes to avoid:

  • Vague Descriptions of Services: Avoid generalities like "clean the office." Instead, specify rooms, fixtures, and surfaces.
  • Omitting Payment Terms: Always include exact amounts, billing cycles, late payment penalties, and refund policies.
  • Neglecting Licensing and Insurance Disclosure: List any applicable business licenses and attach proof of insurance.
  • Forgetting Emergency Procedures: Detail protocols for lockouts, lost keys, or security system issues.
  • Not Including a Sign-Off Sheet: An optional sign-off or service log acknowledges completed services and helps document satisfaction over time.

Having an attorney review your cleaning contract can catch these issues early. UpCounsel’s network offers experienced attorneys who can assist with contract drafting or review.

Tips for Winning More Cleaning Contracts

Securing cleaning contracts—especially commercial ones—requires a strategic approach. Here are proven methods to help you win more cleaning clients:

  • Respond to RFPs (Requests for Proposals): Monitor local government, school, and corporate boards for janitorial service opportunities.
  • Build Relationships with Property Managers: Commercial real estate managers often look for dependable cleaning partners.
  • Create a Strong Online Presence: Ensure your website includes testimonials, insurance information, and service packages.
  • Offer Trial Periods or Discounts: Incentivize new clients with limited-time offers or performance guarantees.
  • Provide Proof of Insurance and Certifications: Many organizations require documented liability coverage and employee training.
  • Highlight Green Cleaning Options: Eco-friendly services can be a differentiator in competitive markets.

Well-written cleaning contracts reflect your professionalism and can be pivotal in closing deals with larger clients.

Frequently Asked Questions

What is a cleaning contract?A cleaning contract is a legally binding agreement between a cleaning service provider and a client that outlines the services, costs, schedule, and terms.

Do I need a contract for one-time cleaning jobs?Yes. Even for single jobs, a contract can protect both parties by clarifying expectations, payment terms, and liability.

Who should provide cleaning supplies in a service agreement?It depends on the agreement. Some contracts require the provider to bring supplies, while others stipulate the client will supply them.

Can a cleaning contract be terminated early?Yes, but termination conditions must be clearly stated in the contract—typically requiring written notice within a specified time frame.

What insurance should a cleaning business carry?At minimum, general liability insurance is essential. Depending on the services offered, bonding and workers' compensation insurance may also be needed.

If you need help with contracts for cleaning businesses or any other legal need, you can post your legal need on UpCounsel’s marketplace. UpCounsel accepts only the top 5-percent of lawyers to its site. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law, and average 14 years of legal experience, including work with, or on behalf of companies like Google, Menlo Ventures, and Airbnb.