SaaS End User License Agreement: Everything You Need to Know
A SaaS end user license agreement, or EULA, is a legal contract that grants a license, so users can use and install software on their local computer.4 min read
2. Choosing Between EULA, SLA, or ToS
Updated November 19, 2020:
A SaaS end user license agreement, or EULA, is a legal contract that grants a license, so users can use and install software on their local computer. With SaaS applications, you need a terms and conditions clause, but you might not necessarily need a EULA all the time.
Difference Between EULAs and Terms and Conditions of SaaS Agreements
When you purchase a software program, EULAs are included so you can install it on your own laptop or computer. This is a license that includes limited use of a company's intellectual property (the software program). The agreement includes the approved usage terms and what any restrictions are, often such as:
- You cannot transfer or sell the license.
- You cannot rent, lease, or sublease the software license.
- No modifying, use of the code to create a derivative work, or reverse engineering.
Terms of service, or terms and conditions, are a different type of legal agreement that contains verbiage that users have to agree to before using a service, app, website, etc. There are common clauses you'll see in terms and conditions:
- Termination clause
- Governing law clause
- Disclaimer of warranties
- Subscription and payment details
- Prohibited activities and actions via software usage
- Any other terms a user needs to know about using the service or application.
An end-user license agreement essentially says the user can use the software, provided he or she adheres to the agreement, and it provides the license to start using it. Terms and conditions say the user can use the service, provided he or she adheres to the agreement, and here are the applicable terms for your subscription to access the service.
In most cases, you won't need a EULA, as SaaS applications do not give a copy of the software to users. If you offer a mobile app for download that accompanies the SaaS application, then you will need to grant some type of license agreement. If you plan to use an end-user license agreement, then have a section in the terms and conditions that refers back to the EULA. Moreover, have the EULA provide coverage only for the mobile app.
Choosing Between EULA, SLA, or ToS
SaaS is becoming more common and the new norm for many vendors. Unfortunately, many people are still confused by the agreements needed for SaaS apps. To figure out which agreement you need, start by identifying whether the software is being downloaded to the customer's machine or local server, or is the customer only using the application through the internet.
An EULA is a licensing contract made between you and the person who purchases your software. As mentioned previously, EULAs give the buyer a right to use the software as long as the usage falls within the terms of the license you've set forth.
In comparing EULAs with terms of service (ToS), a ToS typically discusses the expected behavior of the user and defines the rules for usage. A ToS doesn't typically give users any rights to make copies for their own usage. Instead, it sets forth how the user can utilize the service being provided to him or her.
There is one more type of agreement to consider with your SaaS application. This is known as a service level agreement or SLA. This is the legal contract between a customer and a service provider, which details the provisions of the service itself instead of the relationship between all parties. An SLA typically covers service-related topics, such as:
- Quality levels
- Scope of service
- Uptime targets and performance
- Technical problems
If you're going to be providing a SaaS product, you don't want to offer licensing to buyers, since you're providing a service only. This means an EULA is less desirable; otherwise, you're giving the buyer a licensed copy of your software.
Service level agreements and terms of service are more utilized in SaaS apps. The obvious reason is that you aren't licensing your software. These agreements detail:
- How the service will operate.
- What the expectations are for its use.
- Focus more on the vendor and buyer as they relate to the service.
A big benefit of SLAs is that they detail the service levels and performance expectations for the application. It's a good reminder to the customer that this is a service, not a piece of software.
Terms of service agreements can include some of these clauses, but they won't go into the same level of detail as an SLA. Some businesses opt to use both an SLA and a ToS, provided no clauses contradict each other.
If you need help with a SaaS end user license agreement, you can post your legal need on UpCounsel's marketplace. UpCounsel accepts only the top 5 percent of lawyers to its site. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb.