Account Executive - SMBs at UpCounsel

Account Executive - SMBs

UpCounsel is on a mission to make the legal experience remarkable for businesses. We work with thousands of entrepreneurs and thriving companies to deliver high quality, convenient and cost effective legal services from the world’s largest legal community. When businesses can access great legal services, they make better decisions and can grow their business with confidence.

We are looking for a Account Executive who will play a critical role in ensuring our SMB business clients’ success on the platform and in driving conversion on clients that have expressed interest in our services. We are looking for someone who can connect with anyone, and with the right mix of persistence and charm; a hunter and relationship builder.  The ideal candidate will be exceptionally customer centric, have excellent communication skills, a problem solver with sound judgement and ability to think on their feet. As a part of this role, you will be in direct contact with our high-value SMB clients on a daily basis and will use those connections to identify and delivering on client needs to ensure they successfully book their jobs with an attorney on our platform.

At UpCounsel you will:

  • Drive growth through leading a high daily volume of client outreach activities via digital channels (email, voice, chat, etc.) and delivering on customer needs daily
  • Proactively develop a deep understanding of our customers, products, value-prop, and industry
  • Experiment with different approaches to outreach, messaging, etc.
  • Lead weekly reporting on client outreach & key success metrics
  • Provide insights, suggestions and feedback to managers, leads, and partner teams
  • Protect and grow the UpCounsel brand with each and every customer interaction

The ideal candidate will have/be:

  • Bachelor’s Degree
  • 1-3 years of experience in B2B Sales, Business Development, Customer Success or other client-facing roles
  • Exceptional communication skills (both written and oral)
  • Strong problem-solving skills and sound judgement
  • Passionate about customer experience and highly empathetic
  • Analytical orientation and able to identify process improvement opportunities
  • Hungry and energized to hit ambitious goals and “do whatever it takes”
  • Ability to work independently, multi-task, and be successful in an unstructured environment and work through uncertainty

Must be authorized to work in the United States

Bonus:

  • Experience working at a high-growth technology & sales company
  • Legal experience

Benefits + Perks

We want UpCounsel to be a great place to work. It’s that simple. We continue to look for new approaches to provide competitive wages, quality benefits, opportunities for our employees' growth and a culture that supports our strong commitment to family, balance, and wellness. Here are just a few of the benefits and perks you can expect at UpCounsel.

  • Healthcare: Choose between Anthem or Kaiser. We offer Delta Dental and VSP (for vision)
  • Flexible Paid Time Off
  • 12 Weeks company paid Parental Leave
  • 100% reimbursement for Work-related public transportation expenses
  • Work Remote Wednesdays
  • Learning stipend
  • We're located in the Financial District, near BART, Muni, and even the California Street cable car!

Perks & Benefits

Health + Vision + Dental Insurance

Full medical, dental and vision to keep you healthy

Competitive salary + equity

Competitive salary & generous stock option package

401(k)

We encourage our team to be thinking about their future

Open vacation policy

We don’t track PTO - take the time that you need

Enjoy delicious meals

Enjoy lunch at the office

Flexible work hours

Flex your schedule to start and end work when is best for you

Commuter reimbursements

Get reimbursed for your public transportation costs each month

Customize your workstation

Build your workstation and desk to make it comfortable

Team Retreats

Quarterly off-site team retreats full of fun surprises and team inspiration

Games

When it comes to games, we know how to have fun! Foosball, Xbox, fantasy football, and more!

Great coffee 24/7

We're serious about getting quality coffee from throughout the world

We're in San Francisco