Director, Attorney Operations & Strategy at UpCounsel

Director, Attorney Operations & Strategy

The heart and soul of UpCounsel resides with its community of attorneys.  The Attorney Operations team onboards, educates, engages, and ultimately inspires loyalty for this community of attorneys - and provides a remarkable legal experience to clients.  As Director, Attorney Operations and Strategy you will use data and business insights to identify and prioritize the right opportunities to grow our community of attorneys, improve service quality and drive attorney retention. We’re looking for a skilled leader who can blend strategic thinking with practical decision making and rapid execution. You’ll join as a key leader on our fast growing team, working directly with the VP of Operations to shape and grow the attorney community.

At UpCounsel you will:

  • Build – Own the attorney lifecycle from end-to-end leading programs that drive success, retention and re-engagement
  • Experiment – Use data to identify and test opportunities to improve attorney experience and retention
  • Advocate – live and breath the attorney perspective, staying connected to our community to understand pain points and opportunities, and championing initiatives to address them
  • Collaborate – Work cross-functionally and develop strong relationships with our Data, Product, Marketing and Customer Support teams
  • Lead - Recruit and inspire a top-tier team

 

An ideal candidate will:

  • Strategic thinker – You can develop strategic insights through rigorous quantitative and qualitative analysis
  • Entrepreneurial – You crave responsibility, want to shape the vision and direction of the company and will get your hands dirty, doing whatever it takes to drive growth and create a remarkable user experience
  • Problem solver – You can independently translate high-level goals into actionable plans and manage a set of diverse projects, with a strong track record of delivering against aggressive timelines in a constantly changing work environment
  • Leader – You are a strong communicator with a proven track record of hitting goals and building high performing teams
  • 8+ years of experience in consulting, product, operations, strategy or related experience; high-growth start-up and marketplace experience a plus

Perks & Benefits

Health + Vision + Dental Insurance

Full medical, dental and vision to keep you healthy

Competitive salary + equity

Competitive salary & generous stock option package

401(k)

We encourage our team to be thinking about their future

Open vacation policy

We don’t track PTO - take the time that you need

Enjoy delicious meals

Enjoy lunch at the office

Flexible work hours

Flex your schedule to start and end work when is best for you

Commuter reimbursements

Get reimbursed for your public transportation costs each month

Customize your workstation

Build your workstation and desk to make it comfortable

Team Retreats

Quarterly off-site team retreats full of fun surprises and team inspiration

Games

When it comes to games, we know how to have fun! Foosball, Xbox, fantasy football, and more!

Great coffee 24/7

We're serious about getting quality coffee from throughout the world

We're in San Francisco