Twilio Case Study on UpCounsel

Success story with

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"UpCounsel allows us to take quick action on legal projects when we don't have an expert on staff. We can focus on growing our company, while keeping our legal budget under control."

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Isabel Wang

Global People Programs Specialist at Twilio

Twilio is a cloud communications company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls and send and receive text messages using its service. Some of their clients include industry disrupters such as Uber and AirBnB, as well as longtime giants like Coca Cola who trust Twilio to power and innovate their communications.

201-500 Employees

How does Twilio benefit by working with UpCounsel?

Twilio needed to identify a trusted attorney who could sift through their immigration files asap; however, they couldn’t afford to spend the time and resources necessary to search for and interview the appropriate candidates, so they decided to post their legal needs on UpCounsel.

They started with a simple H1-B transfer and extension for one of their hires. The entire process took less than a month to file while costing Twilio less than $5,000. Typically, this procedure would’ve taken Twilio twice as long and cost twice as much if they were to go through traditional law firms.

Twilio has since used UpCounsel for a variety of services as their confidence in being able to find only the best attorneys quickly, easily, and affordably on UpCounsel’s platform remains unwavered.

Costs Saved
Time Saved
Projects Completed

The challenge

As Twilio’s booming business continues to grow, their need for highly-skilled talent has followed suit. While many of their brightest minds are American citizens, Twilio has relied heavily on employees from foreign countries. As such, applications for H1-B work visas and navigating through America’s complex immigration system has found its way to the top of HR’s priority list–along with being their biggest headache.

Complicated forms and regulations, including the quota gap that demands speed and accuracy, has forced many businesses in Twilio’s situation to overspend for a single visa applicant. As Twilio sought out the right experts to help address its immigration needs – know-how, speed, and affordability were amongst the most important things they were looking for.

The solution

Through UpCounsel, Twilio has established a relationship with Joshua Surowitz, a talented Immigration attorney in the Bay Area, who manages his firm's immigration practice and is responsible for advising clients on a wide-array of permanent and temporary employment-related immigration options.

Now, anytime an immigration issue arises, Josh is their guy, allowing Twilio to have access to the best and brightest talent for their business without any hiccups or delays–invaluable for a company that wants nothing to impede its growth.

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